Returns The purchased products can be returned to the sender, at the buyer's care and expense. It is possible to request a return and get a product exchange or alternatively a refund of the price paid (net of shipping costs), in these cases: Product damaged or not in compliance with the details explained on the website Product error (a product other than the one purchased was delivered) In any case, the return request must be made no later than 7 days from the time the package is received.